Trusted
experts
vetted daily
Handy Heroes ensures every contractor meets our strict safety and quality standards. From background checks to insurance verification, we handle the vetting so you can book with total confidence. Our platform connects you with licensed, insured professionals who are ready to handle your home repairs with precision and care.
How We Verify Every Contractor
A rigorous 5-step process to ensure safety, quality, and peace of mind for every home service project.
Contractor submits:
- Business license
- Insurance certificate
- Trade certifications
- Years of experience
We confirm:
- Active state license
- License not suspended/revoked
- Proper trade classification
- Valid insurance coverage
We verify:
- FBI criminal database
- Sex offender registry
- Previous legal issues
- Professional references
We evaluate:
- Past customer ratings (4.5+ required)
- BBB complaints (zero tolerance)
- Project completion history
- Customer satisfaction scores
Verified contractors receive:
- Official Handy Heroes badge
- Network access to leads
- Platform training
- 24/7 support access
Contractor Eligibility
To maintain the highest standards of service and safety on the Handy Heroes Marketplace, all professionals must meet strict verification requirements before joining our network.
- Valid state-issued trade license for your specific specialty
- General liability insurance (Minimum $1,000,000 coverage)
- Workers' compensation insurance (as required by state law)
- Minimum 3 years of verifiable field experience
- Clean background check for all dispatched technicians
- Commitment to our 24-hour customer response SLA
- Unlicensed individuals performing regulated trades
- Expired, suspended, or inadequate insurance policies
- Documented history of unresolved customer complaints
- Unauthorized subcontracting of assigned marketplace jobs
- Incomplete profiles or refusal to provide verification documents
- Use of unprofessional or unmarked service vehicles
General Liability Insurance
- Minimum $1,000,000 coverage
- Covers property damage & bodily injury
- Valid at time of every service call
Surety Bond
- Protects major projects (>$2,000)
- Guarantees work completion
- Covers contractor failure to perform
Workmanship Warranty
- 12-month guarantee on all repairs
- Free re-do if you're not satisfied
- Full parts replacement if needed
Handy Heroes Guarantee
- Not satisfied? We make it right.
- Dispute with contractor? We mediate.
- Service incomplete? We follow up.
Trusted pros – Secure service-Total peace
Handy Heroes Marketplace connects you with vetted professionals who meet our strict safety and quality standards. From identity checks to insurance verification, we handle the details so you can focus on getting your home projects done right, safely, and on time.
Verified Pros
Every contractor in our network undergoes a rigorous background check and identity verification process before joining.
100% of contractors are identity verified
Insurance Backed
We require all service providers to maintain active liability insurance, ensuring your property is protected on every job.
Active insurance coverage verified annually
Quality Assured
Our rating system and dispute resolution team ensure that every project meets our high standards for professional service.
Average contractor rating of 4.8 stars
Your Trust and Safety is Our Priority
Every contractor on our platform undergoes rigorous vetting, background checks, and license verification to ensure your home and family remain in safe hands.
Rigorous Background Checks
We perform comprehensive criminal background and identity verification on all trade professionals before they are allowed to accept jobs on our network.
Licensed & Insured
Active state licenses, general liability insurance, and bonding certificates are continuously monitored and verified by our compliance team.
Quality & Performance Guarantee
We track customer satisfaction ratings and performance metrics in real time. Pros who fail to meet our high standards are removed from the marketplace.
Secure Payments
All transactions are encrypted and processed securely. You never pay until the work is completed to your satisfaction.
Satisfaction Guarantee
Our dedicated support team mediates any disputes and ensures resolution for every service booking.
Data Privacy
Your personal contact details and home information remain private and protected according to strict security protocols.
Have Questions About Our Safety Standards?
Our support specialists are available around the clock to answer your inquiries and provide complete peace of mind.
Contact Support TeamEverything you need to know about our service.
Trust in every trade
We verify every contractor so you can book with total confidence.
APPLICATION
Contractors submit credentials, including business licenses, insurance coverage, and years of active trade experience.
VERIFICATION
Our team validates all documents against state databases to ensure every license is current and fully compliant.
BACKGROUND
We conduct thorough criminal and identity checks on all field technicians to ensure safety for every homeowner.
PERFORMANCE
We review past project history and customer feedback to confirm a consistent track record of quality service.
APPROVAL
Once verified, contractors join our network and receive their official badge, ready to accept local service requests.
APPLICATION
Contractors submit credentials, including business licenses, insurance coverage, and years of active trade experience.
VERIFICATION
Our team validates all documents against state databases to ensure every license is current and fully compliant.
BACKGROUND
We conduct thorough criminal and identity checks on all field technicians to ensure safety for every homeowner.
PERFORMANCE
We review past project history and customer feedback to confirm a consistent track record of quality service.
APPROVAL
Once verified, contractors join our network and receive their official badge, ready to accept local service requests.
Clear Answers
Everything you need to know about booking, vetting, and managing your home service projects.
Still have questions?
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Protected.
We prioritize your security. Here are the answers to common questions about how we keep your home and data safe.